Refund policy

Return and refund policy

 

We want you to be happy with your Vizzy order. If something is not right, contact us at vizzyshop00@gmail.com within 30 days of delivery and we will help.

 

What we cover: items that arrive damaged or defective, items that are not what you ordered (wrong item, size or color), and orders that never arrive.

 

How to ask for a refund or replacement: email us your order number and a short description of the problem. For damaged, defective or incorrect items, please include clear photos. Please do not send anything back before we confirm. If a return is needed, we will tell you how to send it.

 

Return costs: if a covered case involves any cost to you related to the return, such as return shipping, Vizzy will cover it, as long as we have confirmed that your case is covered by this policy.

 

Other requests: requests made for other reasons, such as a change of mind, are reviewed case by case.

 

Refunds: approved refunds are issued to the original payment method. Your bank or card issuer may need several business days to show the refund.

 

Delivery times: our products ship from partner warehouses and delivery times are estimates. See our Shipping policy for details.

 

Questions: vizzyshop00@gmail.com